So this morning, my attorney who's in India e-mailed me to ask me to attend to a package that's been sitting on the floor of his office for several weeks. It contained a photo in a broken frame. The story goes that my boss admired a photo that our client had hanging on her wall. It's a burning torch lying on a sandy beach in the dark -- pretty cool, huh? The client arranged with her brother to have a new print made and framed, and presented it to my boss. Boss was rushing to catch a plane and the frame wouldn't fit in his luggage, so he asked someone on our team in India to handle getting it shipped back to the States. That person handed it to someone else, and the eventual "packer" basically just wrapped several layers of bubble wrap around it and dropped it in the mail.

Needless to say, the frame broke and the glass shattered. When it got here, Boss saw the pieces of frame sticking up out of the bubble wrap and just chucked it into a corner without opening it.
Now the giver of the photo is coming to our offices for a meeting in a couple of weeks, so Boss asked me to see about getting the photo reframed. Unfortunately, the shards of glass thoroughly scratched and gouged the print. So I've been spending time today getting quotes from imaging places to have the photo restored and reframed. The restoration alone is likely to cost more than $100. But hey, it's all about client service....