I'm tired of stupid online tech support people. I expect the person to be helping me to actually know something about what they are talking about instead or just giving me the run around so they don't have to talk to me. LOL...oh wait.. I can post our convo... ***START AT THE BOTTOM AND READ UP***
<b><i>Quote:</i></b> Garry: Jolly, it may be possible that the drive has gone bad. Due to some technical problems over here, I will not be able to proceed with this. Please contact us via email to get a replacement drive. Please note that Iomega has different procedures for replacing in-warranty and out of warranty drives and if your drive happens to be out of warranty there will be a charge of US $ 49.95 plus any state or local taxes applicable. ^ NEWEST ^
Jolly: Is that all or shall I wait for some more....
Jolly: It's in the same spot it has always been in when it's worked.
Jolly: It's not by anything electronic.
Garry: Move the Zip or Jaz drive away from other electronic devices: Monitors, speakers, power supplies and other electronic devices may cause interference with Zip or Jaz drives. - Move the drive away from any devices, as far as the data cable will allow. - Try to read the disk.
Garry: Please wait a moment.
Jolly: It is not possible. And again, it has worked on this computer a year ago when I got it, after a reformat and it just doesn't work now.
Garry: Jolly, I would again say that please try installing the drive on another computer if possible. This is an imperative step in troubleshooting and helps to properly isolate the problem that whether it is the hardware or the software that is causing this problem.
Garry: Please wait a moment.
Jolly: Protect is not an option to chose. It is greyed out.
Garry: Double-click the My Computer icon.
Right-click the Iomega drive letter.
Within the pop-up menu, click the Protect option.
View the Present Disk Status box.
If the disk is protected, click the Remove Protection button.
Enter the required password.
Click OK.
Garry: Please check if the disks that you are using are not write - protected.
Jolly: It has worked on this system up until the reformat yesterday evening.
Jolly: Where am I supposed to find another computer? Garry: Also, i f possible, please try installing the drive on another computer and check if the problem persists there as well. This is just a troubleshooting step to check if it is the drive or the system that is causing the problem.
Jolly: Have done all of that about 20 times.
Garry: A. Check cabling Disconnect the cable from the computer. Disconnect the cable from the drive. Check the ends of the cable for any bent or broken pins. Connect the cable to the computer and make sure the connection is secure. Connect the cable to the drive and make sure the connection is secure.
B. Check the power Verify the green light is on. If the light is not on, disconnect the power from the drive. Reconnect the power to the drive. If none of the above works, try a different wall outlet or power supply.
Garry: Please check following:
Jolly: It has worked with my XP prior. Both with an upgrade and after a reformat. Reformated yesterday and now it doesn't work.
Jolly: Any disk that is put in. The amber light comes on and stays on.
Garry: Is this problem with 1-2 disks or with many disks ?
Jolly: I ment does not recognize disk in the drive...sorry..
Jolly: or explore....
Jolly: After I put the disk in the drive it is unreponsivie so I right lick on the drive and choose "search"
Garry: Exactly when you get this error message?
Jolly: Software installed, drive recognized in My Computer and Device Manager. But will not recognize zip in the drive and gives a "device not connected" error
Garry: Please let me know the details of the problem that you are facing, so that I can assist you better.
Jolly: Trouble with zp100 external paralell
Garry: Hello Jolly, how may I assist you today?
Garry: Thank you for contacting Iomega's Online Support Services. J olly: Hi?
[Garry - A representative has joined the session.]
Thank you for using Iomega Live Chat support. The next available Customer Support Representative will be with you shortly.
Come on now. "I have technical problems here, you'll just have to buy a new one". Give me a break! I NEED my saved data NOW!!!!!!!!!!! The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt. <i></i>
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